Customer Service

Technical Support

• We are able to deal with your enquiries most effectively by email. This allows us to document all correspondence and should be your first point of contact.
• Fair usage policy of 50 original questions/25hours (whichever the sooner) within any 6 month period applies. Additional quotas are available at the nominal rate of $50 for a further 50 questions/25hours.
• Online support center. Email: yanu.org@gmail.com

Terms and Conditions

• By using this website or products downloaded from it you are agreeing to the following terms and conditions. Yanu Software reserves the right to change these terms and conditions, and any information contained on the site, at any time, at its sole discretion, without notice. Yanu Software reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

• Copyright in the content of the website developed by Yanu Software, and any Yanu Software marks, logos, and brands contained in the website belong to Yanu Software, or its licensor. Users are permitted to download and store (on a temporary basis) any of the contents of this website. Users are not permitted to permanently copy, store, or redistribute the contents of this Website. The access, downloading and/or use by any person of the contents of this website or anything available from this site is entirely at the user's own risk. The software and accompanying documentation available to download from this site are the copyrighted work of Yanu Software. Use of the software is governed by the terms of the end user license agreement, which accompanies such software. If no license accompanies the download, the terms of the license which accompanied the original product being updated will govern. You will not be able to use, download, or install any software unless you agree to the terms of such end user license agreement.
• Warranties and disclaimers; liability limitations: EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND Yanu SOFTWARE, ALL INFORMATION AND SOFTWARE ON THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Yanu SOFTWARE ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR SOFTWARE OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THIS WEB SITE. IN NO EVENT SHALL Yanu SOFTWARE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM: (1) RELIANCE ON THE MATERIALS PRESENTED, (2) COSTS OF REPLACEMENT GOODS, (3) LOSS OF USE, DATA OR PROFITS, (4) DELAYS OR BUSINESS INTERRUPTIONS, (5) AND ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION) WHETHER OR NOT Yanu SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES AND REGIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WEB SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN. HOWEVER, Yanu SOFTWARE MAKES NO COMMITMENT TO UPDATE MATERIALS ON THIS SITE
• Any links to other websites provided by this website have been included for convenience only and Yanu Software accepts no responsibility or liability for the content of any linked website. The inclusion of any link does not imply endorsement by Yanu Software of any linked website or its provider. The Yanu Software web site contains mention of third-party products and services for informational purposes. Yanu Software makes no recommendations or endorsements about third-party products and services. References to third-party services and products are provided by Yanu Software "as is", without warranty of any kind, either express or implied. You agree that all matters relating to your access to, or use of, this web site shall be governed by the laws of the United Kingdom. Yanu Software makes no representation that information on this web site are appropriate or available for use in all countries, and prohibits accessing materials from territories where contents are illegal. Those who access this site do so on their own initiative and are responsible for compliance with all applicable laws.

Customers have become familiar with these requirements.